Bojans Auto Body

CE classes

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Agent

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Improving Insured’s Satisfaction provides insurance agents with information on customer satisfaction issues as they relate to the collision repair business, the insurance industry, and their relationship with each other. The course provides insight on how to relate to the insured's needs at the point of a claim and how the agent can empathize with their concerns and offer improved service. This class also provides Insurance Agents with tips to help them increase their customer satisfaction level relative to value-added services, which may result in improved retention rates and increased market share. In addition, they will learn ways to identify customer product and service needs and better manage insured expectations.Providing Accident Prevention Advice provides insurance agents with tips to share with their customers about how to avoid accidents. They will learn ways to reduce costs per claim, minimize their risk pool, prevent comprehensive claims, and minimize accident-related pain and suffering for their customers.Understanding Advanced Vehicle Safety Systems provides insurance agents with information to help them better understand the most advanced vehicle safety systems available today. They will be better equipped to inform their policy- holders of the value of using these systems properly, resulting in increased customer satisfaction and additional business.Understanding Body and Frame Repair helps insurance agents develop a thorough understanding of the repair process as it relates to body and frame repairs. The information presented prepares them to help their customers as they go through the repair process with their vehicle. They will learn about actions they can take to ensure the process goes smoothly and that their customer’s vehicle is returned to “the same shape and form” as before their accident. This knowledge helps them provide better service for their customers resulting in improved customer satisfaction and policy retention.Understanding Collision Claims and Estimates helps insurance agents develop a thorough understanding of the claims and repair process to better prepare them to help their insureds when they file a claim. The material includes information about specific ways they can help their insureds report their claim and better understand their estimate. They will learn about things they can do to ensure the claims and repair process proceeds smoothly, resulting in improved customer satisfaction and policy retention rates.Understanding Collision Refinish provides insurance agents with information to improve their understanding of the collision repair refinish and quality assurance process to enable them to better set their insured’s expectations relative to claims processing. They will learn how to make an informed decision on which repair center will ensure the safest, highest quality, and most cost effective repair for their insured.Understanding Paintless Dent Removal provides insurance agents with information to help them understand how Paintless Dent Repair (PDR) techniques work, how they differ from conventional repair techniques, and how they can help them reduce their severity on smaller claims.Understanding Pre-insurance Inspection provides insurance agents with information to help them understand how and why they should inspect vehicles prior to insuring them. They will learn how to detect theft or fraud and assess the safety of a vehicle. After attending this course, they will also be able to ensure that their policyholders are driving a safe vehicle.Understanding Theft Issues helps insurance agents understand the impact of vehicle theft, how vehicles are recovered and repaired, and the benefits that result from reducing theft. They will learn about the people that steal vehicles and why they do it. They will become aware of local and national preventative initiatives and actions. They will also discuss the increasing problem of heavy equipment and recreational vehicle theft and the enormous impact identify theft has on all of us.

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